Returns & Exchanges

We want you to be completely satisfied with your wet room installation, which is why we offer a straightforward 30-day return policy for all unused shower trays and waterproofing kits. Items must be returned in their original packaging and in a resalable condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully repackage your items, ensuring that fragile components like shower trays or linear drains are well-protected to prevent damage during transit.

• 3.
  Courier Dispatch

  Affix the return label to your package and drop it off at an authorized collection point or schedule a courier pickup for larger, palletized wet room components.

• 4.
  Refund Processing

  Once our warehouse team inspects the returned goods to confirm they are in original condition, we will issue a refund to your original payment method within 5-7 business days.